Refund policy

Return & Exchange Policy

Our policy lasts 5 business days from shipment arrival. If 5 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

ALL SALES ARE FINAL. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. WE WILL OFFER AN EXCHANGE OR RETURN ONLY IF THE PRODUCT WAS DAMAGED IN TRANSIT.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

*When you chose to receive a refund ONLY for the units that have gotten damaged in transit

Refunds (if applicable)

* To be eligible for an exchange or refund, we require pictures to prove that the units were damaged.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us​

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at baumgardnernaturals@gmail.com and send your item to: 6650 Wandering Way, Indianapolis, IN 46241